Education Sessions
Speaker Information
Bill Griffin
One of the world’s most respected cleaning industry educators, Seattle-based Bill Griffin established Cleaning Consultant Services in 1973, initially to market his 300-page ‘Comprehensive Custodial Training Manual’. Since that time he has written numerous cleaning-related books while also publishing the Cleaning Business Magazine for self-employed professional cleaners.
Today, Bill is kept extremely busy conducting cleaning seminars for various industry bodies and suppliers. He also provides consulting services to the US property management sector on various building maintenance issues, including cleaning and hygiene.
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Griffin is one of only nine official Cleaning Industry Management Standard (CIMS) assessors as well as being a member of the International Custodial Advisors Network (ICAN). He is a regular participant in the ISSA/Interclean North America education and events program and spoke at the 2010 seminar.
Acknowledged for his wide knowledge of both technical and management aspects of the cleaning industry, Bill is also a great presenter and an entertaining speaker.
Seminar Program
Click here to download the full program
| 9.00am - 12.30pm |
Lennox Institute - Women In Cleaning Management
Paul Morrall, Facilitator, Lennox Institute
From the Diploma level course, Manage people performance (BSBMGT502B) has been designed to assist Managers and Supervisors to develop their knowledge and skills in order to maximise people performance and drive business objectives. This workshop provides a ‘taster’, covering one of 10 sessions from the Diploma of Management for Women in the Cleaning Industry. Managing people performance is a valuable tool when conducted effectively, allowing us to resolve issues before they become problems and creating a supportive and encouraging culture in the workplace. Giving workers feedback and the opportunity to improve to meet expectations leads to a more productive workforce and better staff retention. You will receive practical tips and advice how to effectively manage and appraise your workers. Importantly you will also develop your skills in how to address non performances effectively. This is often cited as a ‘most hated management task’ and we will assist you to use this exercise as a positive experience. Managers will learn about the skill of motivating and encouraging employees to better performance and productivity tomaximise staff retention rates.
Attendees will receive a Certificate of Completion and may also apply to Lennox to complete a project and assessment to receive a Statement of Attainment for this nationally recognised unit of competency.
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| 1.00pm - 5.00pm |
Lennox Institute - Introduction to Forensic Cleaning
Judy Forrest, Managing Director, Bug Control
Comply with infection control policies and procedures (HLTIN301B) is aimed at Managers and Cleaners as an introduction to specialised cleaning and restoration of a high risk site or trauma scene where there is exposure to human bodily fluids. The course is based on the nationally recognised unit ‘Comply with infection control policies and procedures’ and assists employers to meet their duty of care by minimising the risk of infection resulting from work related exposure to HIV and other blood borne pathogens. Practical guidance is provided on the identification, assessment and control of OHS risks associated with potential exposure to blood or body fluids during a cleanup operation. Attendees will receive a Certificate of Completion and may also apply to Lennox to complete a project and assessment to receive a Statement of Attainment for this nationally recognised unit of competency. |
| 10.00am - 12.00pm |
Lennox Institute - What does it take to start up a small cleaning business?
Paul Morrall, Facilitator, Lennox Institute
So you want to start (or have just started) a cleaning business? Yes that’s right, It seems that no matter where you live, there is always a need for cleaning services. After all, life is messy! Buildings of all types and sizes need to be cleaned daily, weekly, monthly, or somewhere in-between. By offering reputable cleaning services you can satisfy a need and can build a profitable cleaning business at the same time. This workshop will help you identify the right steps at the beginning, so you can start your cleaning business with a plan on costs, revenues and relationships. This workshop is designed to give you a realistic look at what it takes to set up and run a small cleaning business in Australia. Attendees will receive a Certificate of Completion.
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| 1.00pm - 4.00pm |
Lennox Institute - Cleaning in Health and Aged Care - Comply with infection control policies and procedures
Judy Forrest, Managing Director, Bug Control
If you are providing cleaning services in either a Health or Aged Care environment you need the skills and knowledge to comply with infection control policies and procedures. With extensive experience in the accreditation process, the facilitator will ensure you have the knowledge to carry out tasks in accordance with current infection control guidelines and standards for maintaining infection control and the policies and procedures. You will know the importance of and comply with an effective infection control strategy that ensures that you respond to infection risks, maintain personal hygiene and use personal protective equipment, limit contamination, handle, package, label, store, transport and dispose of clinical and other waste and clean environmental surfaces prevents the transmission of infections from person to person. Attendees will receive a Certificate of Completion and may also apply to Lennox to complete a project and assessment to receive a Statement of Attainment for this nationally recognised unit of competency. |
| 8.30am - 9.15am |
Emerging Trends and Issues for Cleaning Professionals
Bill Griffin, CEO Cleaning Consultant Services, Inc. President, ICAN
Consultant, Author, Educator and Janitor Bill Griffin will discuss emerging trends and issues in the cleaning industry and how these changes will impact cleaning business owners, employees and their customers. Some of the subject he plans to cover include:
• Technologies impact on cleaning and staffing
• Green and sustainable, what’s the real story
• What’s new with Hard Floor Care and Carpet Cleaning
• Training: What works and What’s a waste of time
• Dealing with the Next Generation of Employees and Contractors
• The politics of Information and cleaning
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| 10.00am -10.45am |
The future of cleaning in Contract Cleaning
Greg Whiteley, CE0, Whiteley Corporation
As science progresses we are finding new ways to shape the definition of cleaning, not just in “green” and not just in “clean”. Some new scientific approaches have implications into how building cleaning contracts will be drafted. These new ways of cleaning measurement improve the practical supervision of cleaning contracts. The emphasis in cleaning will shift from cost alone, onto measureable cleaning performance. The opportunities for contract cleaners to genuinely ‘value add’ through intelligent use of these tools, will potentially change the paradigm in contract cleaning. This talk will outline the best of the new methods and the likely impacts over the next decade.
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| 11.00am-11.45am |
Hard Floors: What’s new and how to clean
Tibor Frei, Product Business Manager, Hako Australia
Applying the CHAT (Chemicals Heat Agitation Time) principles to hard floor cleaning, Mr Frei will give an overview of the function of chemical cleaners in the floor cleaning process and the basis of their selection. A discussion regarding the changing trends in commercial flooring and methods of identifying flooring types in commercial buildings will take place. A selection of cleaning equipment for floor types and customisation based on productivity rates and application will also be presented.
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| 12.00pm - 12.45pm |
New Eco-label for I&I cleaning products
Bronwyn Capanna, Executive Director and Dr Jennifer Semple ACCORD Australasia
A brand-new eco-label for industrial & institutional (I&I) cleaning products will soon be seen on products in the Australian marketplace. The voluntary accreditation scheme has been developed by the industry body Accord Australasia and is designed in two parts: a rigorous set of criteria defining the characteristics of environmentally preferable I&I cleaning products; and an independent third-party scientific assessment to determine whether products meet the criteria. Already described by the independent Panel of expert toxicologists who reviewed the scheme as a “sound and robust…science-based, targeted and pragmatic set of criteria”, coupled with a “sound and transparent” third-party scientific accreditation process, come to this presentation to learn more about this significant development and opportunity.
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| 1.15pm - 2.00pm |
Negotiating the shifting landscape of sustainability reporting
Bridget Gardner, Director, Educator, Fresh Green Clean
NGER, NABERS, ISO14001, EMS, GRI, Carbon off-setting and now Green Star Performance rating … the list of sustainability reporting options is continually growing. It can be difficult enough to decipher the acronyms, let alone decide which are compulsory, which are nice-to-have and which are irrelevant to your business. Bridget Gardner of Fresh Green Clean will show you how to navigate this evolving landscape in order to work out where you should be investing your company’s efforts.
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| 2.00pm - 2.45pm |
How contractors can improve their recruitment practices and staff retention rates
Simon Bristow, Hays Recruitment
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| 3.00pm - 3.45pm |
Creating Health High Performance Buildings
Rory Campbell, Vice President, Diversery Australia and NZ
This session highlights the critical role that the cleaning process plays in creating and maintaining healthy high performance buildings. By applying the principles of sustainability, this session provides some practical advice on what to consider when putting forward a cleaning program that delivers economic, social and environmental benefits. Diversey has long advocated a holistic approach that goes beyond environmentally preferred chemicals. The approach considers chemicals, dispensing technologies, tools, training and support that best meets the facility manager’s objectives, whether it is to improve air quality, reduce water and energy usage and/or reduce onsite waste.
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| 4.00pm - 4.45pm |
First - do no harm! - First - do no harm! - Understanding and working with sensitive stone and tile surfaces in high value properties
Garry Phillips, Managing Director, Slique Pty Ltd
Based on more than 16 years experience in commercial cleaning and maintenance of high value properties this presentation provides practical advice on restoration, protection and maintenance of natural stone and tile surfaces (marble, limestone, bluestone, porcelain, terracotta etc). It will assist in identifying different types of surfaces, the issues that can result if impractical surfaces are required to be maintained in problem areas, the cleaning processes that provide effective first- and second-line maintenance, and an introduction to problem solving when things go wrong. It also will provide a practical guide to the differences between ‘cleaning’ and ‘restoration’. |
| 1.00pm - 4.00pm |
Getting the most out of your website
Josh Williams, CEO, The Video Wizard
Most companies working today have a website of some kind. Are you getting the best results from your website? Is it enough to simply have a website in today’s business world? What is the role of social media in your marketing strategy? How can you use video on the internet to help get more work? If you struggle to answer these questions, are not an internet or a computer person, but understand you need to know this stuff, then this presentation is for you! Josh Williams will share with you real life case studies on simple and low cost marketing strategies that are proven to work for others and can work for your business too. There will be no techno-babble or confusing computer lingo, this presentation is designed for business owners looking for one thing - RESULTS! |
| 8.30am - 9.15am |
Success & Failure - A Heart Beat Apart
Bill Griffin, CEO Cleaning Consultant Services, Inc. President, ICAN
Why do some businesses succeed while others fail? What characteristics give business owners and employees the best chance of success? Bill will review the key component of what winning businesses do right to survive in today’s changing and competitive market place.
Question and Answer session - Bring your toughest cleaning questions. The speaker’s lively on his feet answers to attendee questions is always a favorite part of his presentations. His answers are jamb packed with useable information, insightful and often controversial and thought provoking answers.
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| 10.00am - 10.45am |
The role of Woolsafe in the industry and how it benefits all stake holders
Dr Agnes Zsednai - Technical Director, The WoolSafe Organisation
This year the WoolSafe Organisation celebrates the 20th anniversary of its carpet maintenance chemical testing and approval program. This unique and revolutionary international product certification program, set up in response to problems with commercially available carpet cleaning agents, is just as important today as it was in 1991. The WoolSafe Organisation constantly monitors consumer and professional products in the market place and developments in carpet cleaning technology, and works with chemical suppliers to ensure the program’s continuing relevance. For example new requirements for encapsulation products and oxy-spotters needed to be developed.
Through our close links with carpet mills, retailers and our approved carpet cleaner networks we are able to provide essential carpet care and product advice to consumers worldwide. The addition of the Registered Inspectors network in 2005 and improving our carpet testing facility this year means that we are able to provide a one stop solution to carpet care.
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| 11.15pm - 12.00pm |
Cleaning & Maintaining Flotex Flooring (Duplex Cleaning Machines / Karndean International)
Murray McDonald, Director, Duplex Cleaning Machines
The seminar is to be hosted by Murray McDonald, Director of Duplex Cleaning Machines, and Graham Caldwell, Sales Manager of Karndean International (Flotex). Running for approximately 30-40 minutes, the seminar is both theoretical and practical in providing valuable information on proper daily/periodical cleaning and spills management techniques for Flotex impervious backed textile flooring. Duplex Cleaning Machines and Karndean International have co-run many seminars nationally over the past 15 years. With the popularity of Flotex flooring in commercial environments (health care, schools) and the unique cleaning requirements of the product, this seminar has proved highly beneficial for facility cleaning staff with Flotex flooring and independent carpet cleaners.
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| 12.15pm - 12.30pm |
WFBSC 2012 - Overview
John Grant, Executive Director, Consolidated Property Services (Australia)
• WFBSC 2012 Congress destination Curitiba Brazil
• Congress Agenda
• History of WFBSC
• Why Australian cleaning industry executives should attend
• Emergence of the global market
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| 1.15pm - 3.15pm |
Lennox Institute - greenRcleanTM Cleaning (Participate in environmentally sustainable work practices)*
Bridget Gardner, Director, Educator, Fresh Green Clean
This session covers the delivery of greenRclean™ Cleaning foundation training for all cleaning managers and operators to ensure a clear understanding of the greenRclean™ process throughout an organization. The concept is built on 3 key areas - safety, sustainability and effectiveness. You will have the opportunity to:
• Develop an awareness of the importance and relevance of green cleaning in Australia
• Know what the advantages / disadvantages of green cleaning are
• Know what makes a product or chemical“green“
• Learn how to introduce green cleaning to your sites
• Get an insight into green cleaning costs
• Find out how to make green cleaning part of your strategic plan
• Know how to develop a green cleaning training plan for all staff
• Find out what government funding opportunities there are
• Increase your success rate for tenders and contracts that require green cleaning
• Have your questions on sustainable cleaning answered.
Attendees will receive a Certificate of Completion and may also apply to Lennox to complete a project and assessment to receive a Statement of Attainment for this nationally recognised unit of competency.
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| 1.00pm - 5.00pm |
Lennox Institute - safeRcleanTM (Participate in workplace safety arrangements)*
Mike Sheehan, Lennox Institute
safeRclean™ program was developed in response to a need within the cleaning industry for a minimum standard of knowledge for cleaners working in this high risk environment. The successful implementation of the program in cleaning organisations will upgrade industry skills. Designed to assist employers to implement and improve safe work practices, and meet OH & S obligations, safeRclean™ is an OH&S safety induction including the latest competency standards and covering the basic skills in a cleaner’s role. Topics covered include: • Understanding OH&S • Improving OH&S in the workplace • Cleaning Storage areas • Emergency procedures • Personal Protective equipment • Chemicals & MSDS • Colour Coded Equipment • Warning Signage • Electrical cords & equipment • Equipment & maintenance • Manual handling • Safe use of ladders • Syringes & needles • Blood & body spills • Handling & moving waste • Personal & site security Attendees will receive a Certificate of Completion and may also apply to Lennox to complete a project and assessment to receive a safeRclean™ card. *Option to apply for additional assessment in the unit of competency and achieve a Statement of attainment for the accredited unit. |